DBP consumers / clients may file their feedback and complaints – Mondays thru Fridays, 8:00 a.m. – 5:00 p.m. – through the following contact details:
Customer Experience Management Department 7th Floor, Development Bank of the Philippines Sen. Gil J. Puyat Avenue corner Makati Avenue Makati City 1200 Telephone Numbers: (20) 683-8324 (direct line); 8189511 local 2750 Email: firstname.lastname@example.org
Consumers who opt to personally file their complaints through their DBP branch of account may approach the Public Assistance and Complaints Desk. Following DBP’s consumer complaint handling process, a customer relationship officer will attend to the reported concern/complaint. For the stepwise guide to filing a complaint, please click on the links below.