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DBP Consumer Assistance

DBP consumers / clients may file their feedback and complaints – Mondays thru Fridays, 8:00 a.m. – 5:00 p.m. – through the following contact details:

DBP Corporate Affairs Department
Ground Floor, Development Bank of the Philippines
Sen. Gil J. Puyat Avenue corner Makati Avenue
Makati City 1200
Telephone Numbers: 8150904 (direct line); 8189511 local 2135
Email: customerservice@dbp.ph

Consumers who opt to personally file their complaints through their DBP branch of account may approach the Public Assistance and Complaints Desk. Following DBP’s consumer complaint handling process, a customer relationship officer will attend to the reported concern/complaint. For the stepwise guide to filing a complaint, please click on the links below.


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